Job Description

The UPS Store – Center Manager

The Center Manager is responsible for the daily operations of a The UPS Store retail location. This role leads the team, oversees customer service, manages financial and operational performance, and ensures compliance with The UPS Store brand standards. The Center Manager works closely with the franchise owner to drive sales, control expenses, and deliver a consistently excellent customer experience.

This is a hands-on leadership role that requires flexibility, accountability, and strong people management skills.

Responsibilities

• Manage day-to-day store operations, including opening and closing the center
• Recruit, hire, train, schedule, and coach associates
• Lead the team to deliver outstanding customer service on every transaction
• Monitor productivity, sales performance, and service quality
• Facilitate regular staff meetings and ongoing training
• Support and execute local marketing and sales initiatives
• Manage store financials, including expense control and reporting
• Oversee inventory ordering and management
• Ensure store cleanliness, safety, organization, and brand compliance
• Analyze performance metrics and assist with weekly and monthly reports
• Work flexible hours, including evenings and weekends as needed

Qualifications

• High school diploma or GED required
• College coursework or degree preferred
• Minimum of one year of supervisory or management experience in retail, logistics, or a related field
• Strong leadership and team-building skills
• Excellent customer service and communication skills
• Proficient with Microsoft Office and web-based systems
• Strong organizational and multitasking abilities
• Ability to lift up to 50 lbs and perform physical job duties

Preferred Experience

• Retail management
• Shipping, printing, logistics, or service-based retail
• Customer service leadership
• Sales and performance management

Why Join The UPS Store

• Stable, well-known brand
• Growth and development opportunities
• Team-oriented environment
• Generous incentive plans

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